ENSTAR installed two QuotePro kiosks in their Anchorage office. “The installation was very quick. The QuotePro technical team had done all the preparation before the kiosk was shipped and when it arrived it was plug it in and go. It was operational the same day. We were impressed!” enthuses Christina.
ENSTAR employees welcomed the new addition to their office and took the time to personally show customers how to use it. “If we pulled people out of line and showed them how to use the kiosk the first time, on their next visit, they went right to it. The kiosk has a very intuitive interface that walks them through the bill pay steps” says Christina.
The kiosk eliminated the need for two full-time cashiers and enabled one team member to focus on other duties within the department instead of manually handling payments. “Our QuotePro Kiosk allows our customers to pay their ENSTAR bills in cash, card or check 24/7/365. It also provides custom reporting to reconcile our branch payments in minutes” Christina summarizes.
Some of the convenient features include:
- Accepts all payment types – takes cash and makes change, accepts credit and debit cards and checks
- Eliminates manual handling of cash, reduces errors and shrinkage
- Office no longer needs a change order since the kiosk provides change
- Built-in scan feature lets customers pull up their billing information from the bar code on their mobile phone, no need for their paper bill
- Staff have screenshots on their terminals that display exactly what the customer is seeing at the kiosk so they can easily troubleshoot
- Intuitive user interface minimizes training and support
- Custom reporting quickly reconciles branch payments
The Move to Outdoor Kiosks
After the success of their indoor kiosks, ENSTAR piloted one outdoor kiosk to provide self-service 24/7. The pilot was a success and the kiosk performed flawlessly even in the harsh winter conditions of Alaska, where temperatures often dipped below zero. Based on the success of those first units, ENSTAR is now installing three additional outdoor kiosks.
A Strong Endorsement
Christina endorses QuotePro with no reservations, “If a utility is looking for a self-service kiosk solution I would highly recommend QuotePro. They make installation painless, deliver the kiosk right to your door, and have it running the same day. The service team is proactive and always available if needed. Moving away from manual payment processes to QuotePro Kiosks has been a wonderful experience.”